Frequently Asked Questions

Customer Service Questions

SECOM is a wholly owned subsidiary of Southeast Colorado Power Association.  SECOM Strives to be the premier internet and data provider and employer of Southeastern Colorado.

(719) 383-1349 if you are calling locally within the La Junta, CO area, or Toll Free: (800) 657-7149 option 2

You can also email us at

Visit our Status Page for real-time updates when we're performing maintenance or experiencing service outages. You can also subscribe to receive alerts via email or SMS text messaging. Learn more by visiting our Help Center guide that will help you get subscribed!

Phone service is $25/month (plus applicable taxes and fees) with unlimited long distance.  Note that this is limited to certain areas – call to see if your area qualifies.

Billing Questions

SECOM offers ACH and EFT auto-pay along with payments made from a checking or savings account, VISA or Mastercard.  You can also mail your bill, pay online with SmartHub or pay in person.

Yes, we are currently located at 27850 Harris Road, La Junta and 658 E Spaulding Ave, Pueblo West.  A night drop box is located at both facilities.

Billing is processed on the 25th of each month.  Customers typically receive their statement around the 1st of each month.

Your bill will be due by the 15th of each month

A late fee in the amount of 10% of the total balance due will be added to any accounts from which payment is not received in the office by the 15th.  Accounts that are past due on the last business day of this month will be subject to service interruption.  A $25.00 reconnect fee will be assessed when services are restored after delinquency.

No, SECOM does not make payment arrangements.

Around-the-Clock Customer Service

Because your service can’t wait, we offer 24-hour customer service for the highest customer satisfaction levels in the industry.  SECOM is always there to make sure your connection is working at the speed of progress.